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. 2019 Jan;7(1):9–20. doi: 10.29252/beat-070102.

Table 3.

Barriers/ challenges, facilitators/ success factors and effective factors in implementing lean management in emergency units

Au-Cu-Ye Challenge/barriers Facilitators/ enablers Effected factors
Mazzocato et al., [1]
  • mismatch between job tasks

  • licensing constraints, and competence;

  • perception of being monitored

  • discomfort with inter-professional collaboration

  • standardized work and reduced ambiguity

  • connected people who were dependent on one another

  • enhanced seamless, uninterrupted flow through the process

  • Empowered staff to investigate problems and to develop countermeasures using a “scientific method”.

-
Timmons et al., [23]
  • Resistance to lean

  • Profession and professionalism in emergency medicine

  • Unsustainability

- -
Sanders JH & Karr T. [4]
  • variation within the processes

  • inconsistencies among the processes and procedures

  • signification wastes that were costing the hospital time and money

  • lack of operational data in the hospital environment

- -
El Sayed et al., [15] -
  • active multidisciplinary process improvement committee

  • engagement from all stakeholders

  • direct timely feedback

  • top management support

-
Carter et al., [24] - -
  • the Lean process aided in building a partnership with Ghanaian colleagues

  • obtaining and maintaining senior institutional support is necessary and challenging

  • addressing power differences among the team to obtain feedback from all team members is critical to successful Lean analysis

  • choosing a manageable initial project is critical to influence long-term Lean use in a new environment

  • data intensive Lean tools can be adapted and are effective in a less resourced health system

  • several Lean tools focused on team problem solving techniques worked well in a low resource system without modification

  • using Lean highlighted that important changes do not require an influx of resources

  • despite different levels of resources, root causes of system inefficiencies are often similar across health care systems, but require unique solutions appropriate to the clinical setting

Rees et al., [25]
  • work intensification

  • workplace resistance

  • introducing quality methods from other domains into healthcare

  • supportive quality-focused organizational culture

  • executive management involvement

  • cross-functional teams

  • context

  • reinforces that organizational preparedness

Dickson et al., [22] -
  • management took a subordinate role

  • placing flow ahead of efficiency

  • adapt Lean to local conditions without following the rules or specific steps used by other EDs or hospitals

-