Performance measure	We recommend there is a process for reviewing patient complaints and suggestions
Domain	Patient involvement
Category	Process
Rationale	Patient complaints and suggestions are a valuable source of patient feedback and should be used as a platform for improving the service
Standards	Minimum standard: a process to collect and collate patient complaints and suggestions Target standard: patient complaints and suggestions are reviewed
Consensus agreement	96.15%
PICO	Not applicable
Concordance with other guidelines	ASGE Yes	Canada Yes	EU Yes	GRS/JAG accreditation Yes
Evidence grading	Very low