Figure 2.

Change in participant self-reported satisfaction with assistance with cost concerns between baseline and 30-day follow-up.^a

^a Estimates are based on participants with valid, nonmissing responses to the survey item, “I am satisfied with how Kaiser Permanente assists me with my questions and concerns about costs related to my medical care” on both the baseline and follow-up surveys, presented on a 5-point Likert scale: 1, “strongly disagree”; 2, “disagree”; 3, “neutral”; 4, “agree”; and 5, “strongly agree.” Ordinary least squares regression was used to measure change in member-reported satisfaction from baseline to 30-day follow-up, controlling for baseline values; p value is test of difference in change in satisfaction between groups.