Table 3.

Baseline and follow-up satisfaction scores, by group^a

Survey item	Intervention (n = 14)			Comparison (n = 13)			p valueb
	Baseline score	30-day follow-up score	Change	Baseline score	30-day follow-up score	Change
Satisfaction with medical carec	2.93 (1.33)	4.50 (0.52)	1.57 (1.51)	4.15 (1.07)	3.85 (1.28)	−0.31 (0.63)	0.025
Satisfaction with cost assistanced	3.15 (1.14)	3.77 (0.93)	0.62 (1.76)	3.33 (1.23)	2.75 (0.97)	−0.58 (0.90)	0.013

^aEstimates are based on participants with valid, nonmissing data to each survey item on both the baseline and follow-up surveys, with all survey items presented on a 5-point Likert scale: 1, “strongly disagree”; 2, “disagree”; 3, “neutral”; 4, “agree”; and 5, “strongly agree.” Estimated are presented as mean satisfaction scores (standard deviation).

^bOrdinary least squares regression was used to measure change in member-reported satisfaction from baseline to 30-day follow-up, controlling for baseline values; p value is test of difference in change in satisfaction between groups.

^cBased on responses to survey item, “I am very satisfied with the medical care I receive.”

^dBased on responses to survey item, “I am satisfied with how KP assists me with my questions and concerns about costs related to my medical care.”

KP = Kaiser Permanente.