Table 4.
Results of physician surveya
| Survey Item | No. (%) |
|---|---|
| Medical care costs, no. of responsesb | 11 |
| Costs influence my patients’ decisions about medical care/treatment. | 11 (100.0) |
| I am comfortable discussing costs of medical care/treatment with patients. | 9 (81.8) |
| I discuss the costs of medical care/treatment with my patients. | 9 (81.8) |
| When patients ask about costs of medical care/treatment, I refer them to another staff member such as a financial counselor or billing representative. | 10 (90.9) |
| Patient financial well-being, no. of responsesb | 11 |
| It is important for my patients to understand the cost of their medical care/treatments. | 11 (100.0) |
| It is important to be explicit with patients about the financial consequences of their medical care/treatment options. | 11 (100.0) |
| Physicians have a responsibility to consider the impact that medical care/treatment decisions may have on their patients’ financial well-being. | 10 (90.9) |
| I have a sense of my patients’ financial well-being. | 2 (18.2) |
| Satisfaction with financial navigator, no. of responsesc | 4 |
| Satisfied with financial navigator’s overall responsivenessd | 3 (75) |
| Satisfied with financial navigator’s awareness of appropriate resourcesd | 2 (50) |
| Satisfied with financial navigator’s timeliness in coordination of cared | 3 (75) |
| The financial navigator was helpful providing information to meet the needs of my patient.b | 3 (75) |
| The financial navigator worked with me to address patient concerns.b | 3 (75) |
| I would recommend the financial navigator to other patients in our health care system.b | 3 (75) |
| I value financial navigation services as part of our health care system.b | 3 (75) |
a
Frequencies and percentages are based on those participants who provided valid, nonmissing responses to each survey item.
b
Responses are based on participants who reported to “agree” or “strongly agree” on survey item.
c
Survey items on “Satisfaction with financial navigator” were asked of physicians at the intervention clinic only. Among the 6 intervention clinic physicians who responded to the survey, 4 reported to have worked with the financial navigator; accordingly, the satisfaction with financial navigator items are based on the responses of these 4 physicians.
d
Responses are based on participants who reported being “satisfied” or “very satisfied” on survey item.