1. Multiple assessment data and multiple perspectives |
Not all members discussed resident performance with their colleagues before the meeting |
The group leader asked the CCC members to consult colleagues before the meeting |
More members consulted their colleagues and said they formed a broader picture about resident performance by doing so |
M6: ‘I did not consult my colleagues before the meeting, but I am going to schedule time before the next meeting to do so, because I think it is valuable’ |
2. Shared mental model |
Members learned from each other about different approaches of assessing from colleagues |
No modification needed |
Members learned from each other about different approaches of assessing from colleagues |
M6: ‘All supervision levels must be the same at every ward. So that we assess residents in the same way’ |
3. Interaction during the meeting |
Safe atmosphere |
No modification needed |
Safe atmosphere |
M3: ‘There was a really good atmosphere, I had the feeling I could say everything’ |
Some members were hesitant to give a negative opinion |
The CCC discussed this hesitation and discussed the need to give negative opinions when necessary |
The members were more comfortable in giving a negative opinion when necessary |
M2: ‘I cannot do that, can I? To somebody who is such a nice person, to give, to (…) I have the feeling I cannot do that!’ [give a negative opinion] |
Extra |
Broad and rich picture about the performance of residents |
No modification needed |
Broad and rich picture about the performance of residents |
M1: ‘I have a broader image of the resident, especially because I now know his extracurricular activities. We did not know that before the introduction of the CCC’ |
They were concerned about the extent to which private matters of the resident should be discussed |
It was decided to ask the permission of residents before the meeting to discuss private matters |
Private matters were only discussed when residents gave their permission |
M4: ‘This level of feedback and assessment cannot be reached with feedback on paper. Now we were able to ask questions about somebody’s opinion and discuss this’
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