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. 2018 Nov 26;25(1):7–18. doi: 10.1080/13814788.2018.1515907

Table 3.

Leadership skills required for integrated primary care.

Subthemes Reference Method for data collection Leadership skills required
Shared ambition (shared commitment of the involved partners)
Commitment [32] Interviews, observation, focus groups Ensuring the broadening commitment of different health and social services
  [35] In-depth interviews Helping to develop and negotiate shared purpose
Relationship dynamics (relational capital among the partners)
Team culture [29] Focus groups Shared leadership: team members empowering each other in their team
  [30] Case-study journals, interviews, focus group and surveys Being able to function in a networked rather than a hierarchical manner
  [32] Interviews, observation, focus groups Maintain trusting relationships
Establishing a collaborative culture: sensitivity to roles and contributions of different staff members
  [35] In-depth interviews Encouraging working in groups and teams
  [36] Focus groups Fostering culture of teamwork
Sensitivity to issues learning to ‘work together’
  [43] Observation during site visits, interviews Valuing contribution of team member
Creating safe space for team members
  [44] Semi-structured interviews Being able to consider the circumstances and ways of thinking of each discipline
Interpersonal communication [29] Focus groups Conflict resolution
Facilitate meetings
  [43] Observation during site visits, interviews Communicating expectations of team member overtly or implicitly
  [44] Semi-structured interviews Promoting the creation of good communication and close interaction between disciplines
Responsibilities [29] Focus groups Foster accountability
Divide responsibilities for different tasks to different team members
  [32] Interviews, observation, focus groups Clarifying dysfunctional areas and revising task distributions
  [42] Observation of team monthly meetings To champion protocol adherence
Role modelling [30] Case-study journals, interviews, focus group and surveys Positive professional role modelling, to share expertise
Developing transboundary role
  [33] Semi-structured interviews Positive physician role modelling
  [45] Focus groups, observation Taking initiative to build multidisciplinary teams
Emphasizing the role of professionals close to patients, especially nurses and social workers
Role developing [32] Interviews, observation, focus groups Refining and legitimating the role of the case manager
  [38] Interviews, web-based survey Providing confidence among individuals in adopting new roles
Clarifying the scope of new role and responsibilities
Providing a vehicle for incorporating new roles into routine practice
Organization dynamics (governance arrangements among the partners)
Visionary [26] Telephone interviews Visionary and committed
  [36] Focus groups Vision about the importance of the work
  [43] Observation during site visits, interviews Vision on IPP, including patient- and family-centred care, high-quality care
  [45] Focus groups, observation Passionate about delivering integrated, good quality, person-centred care
Decisiveness [30] Case-study journals, interviews, focus group and surveys Evolving sense of authority
  [31] Interviews, focus groups, non-participant observation and document analysis Having determinative influence
Having clearly decisiveness to implement practice changes
Taking personal initiatives to set events in motion aimed at integrating healthcare resources
  [40] In-depth interviews Display of determination to persevere when faced with challenges an barriers to change
Persistence in facing resistance to change from staff
  [45] Focus groups and observation Deciding on the composition of the multidisciplinary team
Catalyst problem solving [36] Focus groups Serve as link between top management and staff
  [30] Case-study journals, interviews, focus group and surveys Taking positive action to resolve problems
  [40] In-depth interviews Overcome bureaucratic hurdles
Process management (process steering among the partners)
Change management [26] Telephone interviews Supporting improvement change culture, that permeates the organization
  [29] Focus groups Should have knowledge of change theory
  [32] Interviews, observation, focus groups Transforming the classic hierarchical relationship between GPs and nurses/case managers
  [33] Semi-structured interviews Should encourage change
Should be innovative, creative and possess project development and management skills
  [36] Focus groups Test and implement innovations
Project management [29] Focus groups Public speaking, presentation skills, coaching skills, writing proposals and abstracts
  [31] Interviews, focus groups, non-participant observation and document analysis To empower individuals to participate in transformation activities
  [32] Interviews, observation, focus groups Tailoring to the various phases of the diagnostic, design and implementation process
  [36] Focus groups Taking personal initiative to set events in motion aimed at integrating healthcare resources
  [45] Focus groups, observation Networking at the strategic level: connecting primary and secondary care, social services, and the community

GP, general practitioner; IPP, interprofessional practice; QI, quality improvement.

Bells Framework consists of [1] shared ambition, [2] mutual gains, [3] relationship dynamics, [4] organization dynamics and [5] process management.

Mutual gains was not mentioned.