Settings of a pharmacy (appearance and cleanliness, accessibility, window dressing, dispensing, and counseling areas and staffing) |
Handling of stock (purchasing, storage, and maintenance of quality) |
Extemporaneous compounding (operating procedures, documentation, and raw material handling) |
Provision of medicines (prescription availability, patient identification, and dispensing) |
Supply of nonprescription medicines (advice on selection and use, responding to minor ailments) |
Interaction and communication (communication skills of pharmacist and staff, provision of advice, promotion of good health, and provision of written information) |
Documentation systems (patient medication profile, formulary systems, policies and standard operating procedures, documentation of interventions) |
Equipment (availability of a refrigerator and other equipment, equipment status, routine maintenance, and validity) |
Resources (availability of drug information systems and resources) |
Health promotion (engagement in health promotion, participation in health promotion campaigns) |
Diagnostics (provision of diagnostic tests, documentation of tests done) |
Pharmacotherapy monitoring (development of pharmaceutical care plans, patient monitoring, identification of medication-related problems, interaction with prescribers, and other healthcare professionals) |
Research and professional development (participation in research projects, participation in continuing education) |
Trainees (acceptance of trainees, monitoring and documentation, activity description) |
Para-pharmaceuticals (availability of medical devices and complementary medicines, display, information) |