Table 3.
Characteristic | Descriptor |
---|---|
Trust | Willingness of a person to be vulnerable to another person |
Mindfulness | Openness to new ideas and different perspectives; fully engaged presence; rich, discriminating awareness; seeking novelty, even in routine situations |
Heedfulness | Interactions in which individual people are sensitive to both their individual, narrowly focused tasks, and the way those roles and actions affect the roles and actions of the whole group |
Respectful interaction | Honest, self-confident, appreciative interactions among individual agents—these often create new meaning |
Diversity | A collective cognitive property: one that supports moderate differences in individual perspectives, thoughts, and views of the world, to enhance group problem-solving and creativity |
Social and task relatedness | Maintaining a balanced combination of work-related and personal aspects of care delivery, which can help staff provide care characterized by community, connectivity, and intimacy |
Effective (rich/lean) communication | Using the mode of communication most appropriate to each situation: • Rich: Face-to-face mode is best used when messages/issues are uncertain and/or ambiguous; • Lean: Mass documents, numeric formats are best used for clearly defined, non-threatening issues |