Table 6.

Disadvantages and examples of phrases from health care professionals.

Categories	Subcategories	Phrases
Factors concerning schedules and working times	Tight schedule of the course	“The busy timetable for the implementation of the course was challenging and caused stress to at least some of the personnel.”; “The schedule of the course was pretty tight, which created challenges in the implementation.”; and “The schedule of this course has added negative pressure to the work.”
	Challenges concerning working times and the course	“Scheduling patient education meetings was challenging because of shift work.”; “It was challenging to fit schedules to one’s own working time.”; and “The schedule has been tight, and it was during a period when some of the employees still had winter holidays and some were about to start their summer holidays. This has created some challenges in the implementation.”
Factors concerning patients	Patients’ unwillingness to participate in patient education	“There was pressure to hold education meetings and to find willing patients with the cognitive skills to understand the content.”; “Some were stressed by patients’ low interest in taking part in the MentalNet patient education.”; and “The drawback for some staff has been patients who are not willing to take part in education/research.”
	Patients’ poor computer skills	“Also, however, using a computer is often difficult for patients. Therefore, we sometimes have needed to start with how to use the computer.”
Factors concerning equipment and environment	Room booked during the patient education	“When one nurse stays an hour in patient education meeting and a group room is occupied for that hour, others have to adapt their work and schedule around the meeting accordingly.”
	Too few computers available	“There are only a few computers available for patient education.”