Table 2.
Distribution of Patient Satisfaction with Nursing Care Quality Questionnaire (PSNCQQ) Scores (N = 635)
| Items | M | SD | Min | Max |
|---|---|---|---|---|
| 1. Information You Were Given: How clear and complete the nurses’ explanations were about tests, treatments and what to expect | 1.74 | 0.86 | 1 | 5 |
| 2. Instructions: How well nurses explained how to prepare for tests and operations | 1.72 | 0.84 | 1 | 5 |
| 3. Ease of Getting Information: Willingness of nurses to answer your questions | 1.57 | 0.76 | 1 | 5 |
| 4. Information Given by Nurses: How well nurses communicated with patients, families, and doctors | 1.59 | 0.74 | 1 | 5 |
| 5. Informing Family or Friends: How well the nurses kept them informed about your condition and needs | 1.72 | 0.82 | 1 | 5 |
| 6. Involving Family or Friends in Your Care: How much they were allowed to help in your care | 1.71 | 0.77 | 1 | 5 |
| 7. Concern and Caring by Nurses: Courtesy and respect you were given; friendliness and kindness | 1.38 | 0.66 | 1 | 5 |
| 8. Attention of Nurses to Your Condition: How often nurses checked on you and how well they kept track of how you were doing | 1.51 | 0.72 | 1 | 4 |
| 9. Recognition of Your Opinions: How much nurses ask you what you think is important and give you choices | 1.74 | 0.85 | 1 | 5 |
| 10. Consideration of Your Needs: Willingness of the nurses to be flexible in meeting your needs | 1.57 | 0.74 | 1 | 5 |
| 11. The Daily Routine of the Nurses: How well they adjusted their schedules to your needs | 1.65 | 0.77 | 1 | 4 |
| 12. Helpfulness: Ability of the nurses to make you comfortable and reassure you | 1.49 | 0.70 | 1 | 4 |
| 13. Nursing Staff Response to Your Calls: How quick they were to help | 1.48 | 0.68 | 1 | 4 |
| 14. Skill and Competence of Nurses: How well things were done, like giving medicine and handling IVs | 1.58 | 0.79 | 1 | 5 |
| 15. Coordination of Care: The teamwork between nurses and other hospital staff who took care of you | 1.58 | 0.72 | 1 | 5 |
| 16. Restful Atmosphere Provided by Nurses: Amount of peace and quiet | 1.60 | 0.81 | 1 | 5 |
| 17. Privacy: Provisions for your privacy by nurses | 1.53 | 0.73 | 1 | 5 |
| 18. Discharge Instructions: How clearly and completely the nurses told you what to do and what to expect when you left the hospital | 1.63 | 0.77 | 1 | 5 |
| 19. Coordination of Care After Discharge: Nurses’ efforts to provide for your needs after you left the hospital. | 1.7 | 0.81 | 1 | 5 |
| Average PSNCQQ Score | 1.61 | 0.65 | 1 | 4.05 |