Table 4.

Percentage of Patient Experience Comments That Are Actionable, by Domain

Substantive Domaina	Any Form of Actionable	Actionable & Negative	Positive & Not Universal	Actionable & Exemplary
Integral to CG‐CAHPS	63.1%	18.0%	42.6%	2.5%
Proximal to CG‐CAHPS	62.7%	16.3%	44.6%	1.8%
Distal from CG‐CAHPS	62.0%	19.6%	38.1%	4.3%

^aIntegral: Same patient experiences covered by CAHPS close‐ended survey questions; Proximal: In same domains as CAHPS close‐ended survey questions, but address aspects of patient experience not covered by CAHPS questions; Distal: Involve domains of patient experience not addressed in the CG‐CAHPs surveys.