Table 1.
Sociodemographic characteristics of users with regard to satisfaction with the video remote interpreting service quality in health care settings (N=555). Frequencies that do not add up to the total sample size reflect missing responses.
| Characteristics | Satisfied with VRIa service quality (n=228) | Not satisfied with VRI service quality (n=327) | Chi-square value | |
| Age (years), mean (SD) | 46 (19) | 44 (17) | 0.8b,c | |
| Gender, n (%) | 5.0c | |||
|
|
Male | 114 (50.2) | 129 (40.6) |
|
|
|
Female | 113 (49.8) | 189 (59.4) |
|
| Race/ethnicity, n (%) | 2.4 | |||
|
|
White | 134 (59.0) | 214 (65.4) |
|
|
|
Non-white | 93 (41.0) | 113 (34.6) |
|
| Education, n (%) | 7.4c | |||
|
|
High school | 77 (34.5) | 80 (24.7) |
|
|
|
Some college | 52 (23.3) | 74 (22.8) |
|
|
|
College | 94 (42.2) | 170 (52.5) |
|
| Occupation, n (%) | 2.7 | |||
|
|
Employed | 117 (51.3) | 182 (56.0) |
|
|
|
Student | 25 (11.0) | 36 (11.1) |
|
|
|
Retired | 48 (21.1) | 51 (15.7) |
|
|
|
Unemployed | 38 (16.7) | 56 (17.2) |
|
| Income , n (%) | 0.6 | |||
|
|
Lower | 98 (44.1) | 152 (47.4) |
|
|
|
Middle | 100 (45.0) | 138 (43.0) |
|
|
|
Upper | 24 (10.8) | 31 (9.7) |
|
| Region, n (%) | 2.5 | |||
|
|
Northeast | 18 (7.9) | 34 (10.4) |
|
|
|
South | 95 (41.7) | 123 (37.6) |
|
|
|
Midwest | 44 (19.3) | 75 (22.9) |
|
|
|
West | 71 (31.1) | 95 (29.1) |
|
| Health insurance, n (%) | 1.1 | |||
|
|
Yes | 212 (96.4) | 302 (94.4) |
|
|
|
No/not sure | 8 (3.6) | 18 (5.6) |
|
| General health, n (%) | 3.9 | |||
|
|
Excellent/very good | 125 (55.1) | 153 (46.9) |
|
|
|
Good | 80 (35.2) | 130 (39.9) |
|
|
|
Fair/poor | 22 (9.7) | 43 (13.2) |
|
aVRI: video remote interpreting.
bt value.
cP<.05.