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. Author manuscript; available in PMC: 2020 Apr 1.
Published in final edited form as: Qual Manag Health Care. 2019 Apr-Jun;28(2):84–95. doi: 10.1097/QMH.0000000000000208

Issue-Category Average Importance-Rating

• CCI: Care Coordination Issues

• PEI: Patient Education Issues

• PCI: Process of Care Issues

• ITRI: IT-Related Issues

• WTI: Workforce Training Issues

• OAI: Ownership & Accountability Issues

• WI: Workflow Issues

• RI: Resource Issues

• DI: Documentation Issues

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• Bars represent the average proportion of respondents who rated issue-items within each issue-category as “Important” or “Extremely Important”