Table 3.
Total cost of intervention over 6-month trial period for each practice
| One-off costs | Recurrent costs | Total costs (one-off and recurrent) | |||||||
|---|---|---|---|---|---|---|---|---|---|
| Practice | Practice | Practice | |||||||
| A | B | C | A | B | C | A | B | C | |
| Out-of-pocket costs | £4680 | £0 | £930 | − £2418a | £0 | £0 | £2262 | £0 | £930 |
| Staff time | £112 | £134 | £1322 | £0 | £475 | £1329 | £112 | £610 | £2651 |
| Total costs | £4792 | £134 | £2252 | − £2418a | £475 | £1329 | £2374 | £610 | £3581 |
aPractice A had a monthly cost saving from the new system because of cheaper call rates compared to their previous contract