Table 4.

Patient satisfaction with family physicians

	Satisfied	Percent (%)	Not satisfied	Percent (%)
1. Making you feel you had time during consultation	337	66.2	48	9.4
2. Interest in your personal situation	337	74.1	33	6.5
3. Making it easy for you to tell him or her about your problem	373	73.3	34	6.7
4. Involving you in decisions about your medical care	338	66.4	35	6.9
5. Listening to you	402	79	27	5.3
6. Keeping your records and data confidential	311	61.1	15	2.9
7. Quick relief of your symptoms	322	63.3	36	7.1
8. Helping you to feel well so that you can perform your normal daily activities	345	67.8	31	6.1
9. Thoroughness	387	76	30	5.9
10. Physical examination	391	76.8	19	3.7
11. Offering services for preventing diseases (eg, screening and immunizations)	353	69.4	34	6.7
12. Explaining the purpose of tests and treatments	341	67	31	6.1
13. Telling you what you wanted to know about your symptoms and/or illness	359	70.5	28	5.5
14. Helping you deal with emotional problems related to your health status	321	63.1	44	8.6
15. Helping understand the importance of following his or her advice	353	69.4	31	6.1
16. Knowing what s/he had done or told you during contacts	326	64	44	8.6
17. Preparing you for what to expect from specialist or hospital care	318	62.5	34	6.7
18. The helpfulness of the practice staff (other than the doctor)	320	62.9	57	11.2
19. Getting an appointment to suit you	307	60.3	68	13.4
20. Getting through to the practice on the telephone	221	43.4	140
21. Being able to speak to the general practitioner on the telephone	148	29.1	210	41.3
22. Waiting time in the waiting room	241	47.3	111	21.8
23. Providing quick services for urgent health problems	277	54.4	85	16.7

Satisfied patient corresponds to ones who marked the item as good or very good. Not satisfied patient corresponds to ones who marked the item as ‘bad’ and ‘very bad’.