Table 5.
The number of participants who did not answer any particular question
| Number of participants | Percent (%) | |
|---|---|---|
| 1. Making you feel you had time during consultation | 6 | 1.18 |
| 2. Interest in your personal situation | 9 | 1.77 |
| 3. Making it easy for you to tell him or her about your problem | 10 | 1.96 |
| 4. Involving you in decisions about your medical care | 32 | 6.29 |
| 5. Listening to you | 15 | 2.95 |
| 6. Keeping your records and data confidential | 132 | 25.93 |
| 7. Quick relief of your symptoms | 25 | 4.91 |
| 8. Helping you to feel well so that you can perform your normal daily activities | 25 | 4.91 |
| 9. Thoroughness | 11 | 2.16 |
| 10. Physical examination | 21 | 4.13 |
| 11. Offering services for preventing diseases (eg, screening and immunizations) | 25 | 4.91 |
| 12. Explaining the purpose of tests and treatments | 36 | 7.07 |
| 13. Telling you what you wanted to know about your symptoms and/or illness | 20 | 3.93 |
| 14. Helping you deal with emotional problems related to your health status | 41 | 8.06 |
| 15. Helping understand the importance of following his or her advice | 26 | 5.11 |
| 16. Knowing what s/he had done or told you during contacts | 39 | 7.66 |
| 17. Preparing you for what to expect from specialist or hospital care | 51 | 10.02 |
| 18. The helpfulness of the practice staff (other than the doctor) | 35 | 6.88 |
| 19. Getting an appointment to suit you | 33 | 6.48 |
| 20. Getting through to the practice on the telephone | 62 | 12.18 |
| 21. Being able to speak to the general practitioner on the telephone | 80 | 15.72 |
| 22. Waiting time in the waiting room | 29 | 5.70 |
| 23. Providing quick services for urgent health problems | 37 | 7.27 |