Table 3.

Results of Transcript Coding: Focus Group Themes, Definitions, and Frequency

Rank	Coded Theme	Description	Frequency
1	TRAa Transparency	The extent to which the physician describes each step of the interaction/visit or helps a patient understand their disease process or situation	15.3%
2	DISa Disposition	How the physician presents him or herself	12%
3	TRUa Trust	Refers to patients having or developing trust in their physician	10.7%
4	EMOa Emotion: fear/anxiety	Emotional state of the patient, specifically those emotions of fear or anxiety	10.7%
5	NVC Nonverbal communication	Describes all aspects of nonverbal communication	8%
6	SPI Spirituality	Patient reference to their spirituality or whether spirituality should be addressed	8%
7	EXP Understanding patient expectations	Issues that refer to physician or ED as a whole not meeting expectations that a patient had going in to the ED visit	7.7%
8	ENV Environmental issues	Patient perception of the physical space and their surroundings in the hospital/ED	7%
9	COM Communication with healthcare team	Alignment of physicians, nurses, techs, etc., in terms of words and instructions Also refers to the way a physician talks to the rest of the team	5%
10	LISa Listen	Refers to the physician listening and paying attention to the patient and his/her needs	4.6%
11	HD Disparities	Any issue, story, example, concern that involves disparity in health care	3.3%
12	HIS History	Physician knowledge of the patient's medical history	2.7%
13	INV Involve	Soliciting involvement of others in the patient's health care—family in the room, health care providers in follow‐up. This also refers to treating the patient as a teammate in their own health care	2%
14	SPE Speech	Physician speech volume, pattern, or tone	1.7%
15	WHO Whole person	Treating the patient as a whole person and not a disease process	1.7%

^aSelected as a major theme.