Table 1.
Baseline demographic data for participating calls and call-handlers
| Intervention group N = 5705 N (%) |
Control group N = 5708 N (%) |
|
|---|---|---|
| Gender, female | 3077 (53.9%) | 3101 (54.3%) |
| Age in years | ||
| 0–5 | 1326 (23.2%) | 1292 (22.7%) |
| 6–18 | 964(16.9%) | 992 (17.4%) |
| 19–65 | 2677 (46.9%) | 2688 (47.1%) |
| 66+ | 738 (12.9%) | 732 (12.8%) |
| DOW | ||
| 1, minimally worried | 521 (9.1%) | 559 (9.8%) |
| 2, a little worried | 1210 (21.2%) | 1207 (21.1%) |
| 3, somewhat worried | 2092 (36.7%) | 2016 (35.3%) |
| 4, very worried | 1118 (19.6%) | 1177 (20.6%) |
| 5, extremely worried | 764 (13.4%) | 749 (13.1%) |
| Reason for encounter | ||
| Somatic illness | 3046 (53.4%) | 3112 (54.5%) |
| Somatic injury | 1044 (18.3%) | 1021 (17.9%) |
| Psychiatric illness | 24 (0.4%) | 28 (0.5%) |
| Othera | 223 (3.9%) | 224 (3.9%) |
| Missing | 1368 (24.0%) | 1323 (23.2%) |
| Day | ||
| Weekday | 3463 (60.7%) | 3468 (60.8%) |
| Weekend | 2242 (39.3%) | 2240 (39.2%) |
| Time of the day | ||
| Day (8–16) | 1889 (33.1%) | 1920 (33.6%) |
| Evening (16–24) | 3076 (53.9%) | 3063 (53.7%) |
| Night (00–8) | 740 (13.0%) | 725 (12.7%) |
| Call-handler | ||
| Nurse | 4444 (77.9%) | 4467 (78.3%) |
| Physician | 1244 (21.8%) | 1222 (21.4%) |
| Other (i.e. locum physician) | 17 (0.3%) | 19 (0%.3) |
aReason for calling “other” includes among others unintentional calls, calls from other regions, calls regarding transportation