Table 3.
Perception about the quality of university health services
| Provider-related quality indices | Strongly disagree |
Disagree | I don't know |
Agree | Strongly agree |
| Availability of providers | |||||
| There are few available options for me to receive healthcare |
93 (15.5) | 99 (16.5) | 139 (23.2) | 203(33.8) | 66 (11.0) |
| Accessibility of providers. | |||||
| The UHC is not far for staff and students | 73 (12.2) | 125(20.8) | 64 (10.7) | 244(40.7) | 94 (15.7) |
| The location of the UHC is convenient for staff and students |
60 (10.0) | 135(22.5) | 108 (18.0) | 216(36.0) | 81 (13.5) |
| Type and size of providers | |||||
| The UHC is better than Public/Government owned hospitals |
59 (9.8) | 88 (14.7) | 152 (25.3) | 207(34.5) | 94 (15.7) |
| The UHC offers more services than most General hospitals |
49 (8.2) | 111(18.5) | 188 (31.3) | 197(32.8) | 55 (9.2) |
| The UHC is preferable to smaller hospitals | 27 (4.5) | 61 (10.2) | 103 (17.2) | 279(46.5) | 130 (21.7) |
| Availability/experience of the staff | |||||
| The Physicians at the UHC are highly qualified | 32 (5.3) | 42 (7.0) | 234 (39.0) | 246(41.0) | 46 (7.7) |
| The health workers at the UHC are quite experienced |
36 (6.0) | 53 (8.8) | 220 (36.7) | 254(42.3) | 37 (6.2) |
| The UHC has the specialists that I often require | 36 (6.0) | 93 (15.5) | 210 (35.0) | 215 35.8) | 46 (7.7) |
| The ratio of health workers to patients at the UHC is adequate |
72 (12.0) | 111(18.5) | 206 (34.3) | 185(30.8) | 26 (4.3) |
| The organization of health care | |||||
| The UHS is organized such that it can be accessed at any time it is required |
35 (5.8) | 95 (15.8) | 108 (18.0) | 294(49.0) | 68 (11.3) |
| The UHS is organized such that services can be accessed anywhere it is required |
48 (8.0) | 142(23.7) | 206 (34.3) | 176(29.3) | 28 (4.7) |
| The UHS is organized such that Patients are able to be attended to by doctors of their choice |
91 (15.2) | 156(26.0) | 206 (34.3) | 120(20.0) | 27 (4.5) |
| The cost of treatment | |||||
| The UHC has agreements with health insurance companies |
18 (3.0) | 26 (4.3) | 433 (72.2) | 96 (16.0) | 27 (4.5) |
| Patients don't necessarily have to pay for services out of pocket at the UHC |
62 (10.3) | 64 (10.7) | 211 (35.2) | 212(35.3) | 51 (8.5) |
| Cost of care is not a major concern at the UHC | 113 (18.8) | 127(21.1) | 183 (30.5) | 148(24.7) | 29 (4.8) |
|
Socio-demographic factors of the individual doctors |
|||||
| The University health services are gender sensitive |
40 (6.7) | 128(21.3) | 259 (43.2) | 153(25.5) | 20 (3.3) |
| The Physicians at the UHC are advanced in age | 21 (3.5) | 179(29.8) | 248 (41.3) | 144(24.0) | 8 (1.3) |
| Interpersonal factors | |||||
| The Physicians at the UHC are friendly and understanding |
43 (7.2) | 74 (12.3) | 106 (17.7) | 328(54.7) | 49 (8.2) |
| The Physicians at the UHC usually listen to Patients |
33 (5.5) | 38 (6.3) | 102 (17.0) | 355(59.2) | 72 (12.0) |
| At the UHC, Patients are carried along in decision making |
36 (6.0) | 79 (13.2) | 175 (29.2) | 268(44.7) | 42 (7.0) |
| The atmosphere at the University health centre is friendly |
47 (7.8) | 81 (13.5) | 96 (16.0) | 310(51.7) | 66 (11.0) |
| Availability of information | |||||
| Information about the UHC is readily and continually available |
31 (5.2) | 74 (12.3) | 216 (36.0) | 237(39.5) | 42 (7.0) |
| Patients are regularly updated with relevant information about their health at the UHC |
54 (9.0) | 101(16.8) | 197 (32.8) | 218(36.3) | 30 (5.0) |
| Continuity of treatment | |||||
| Patients are able to keep seeing the same Physician at the UHC |
46 (7.7) | 117(19.5) | 261 (43.5) | 156(26.0) | 20 (3.3) |
| Waiting time | |||||
| At the UHC, waiting time to see Physician is quite appropriate |
151 (25.2) | 149(24.8) | 125 (20.8) | 152(25.3) | 23 (3.8) |
| The total time spent to access care on any visit to the at the University health centre is appropriate |
111 (18.5) | 164(27.3) | 111 (18.5) | 190(31.7) | 24 (4.0) |
| Quality of treatment | |||||
| Medical care offered at the UHC is of good quality |
40 (6.7) | 53 (8.8) | 123 (20.5) | 328(54.7) | 56 (9.3) |
| Patients are usually given an idea of the care plan at the UHC |
33 (5.5) | 64 (10.7) | 200 (33.3) | 263(43.8) | 40 (6.7) |
| Patient Care at the UHC is usually as agreed with the patient |
39 (6.5) | 76 (12.7) | 234 (39.0) | 217(36.2) | 34 (5.7) |
| At the UHC different Physicians usually collaborate to provide care for Patients |
30 (5.0) | 52 (8.7) | 230 (38.3) | 233(38.8) | 55 (9.2) |
| Mortality rate | |||||
| The rate of death at the UHC is acceptable considering the types of Patients seen |
56 (9.3) | 41 (6.8) | 399 (66.5) | 86 (14.3) | 18 (3.0) |
| Morbidity rate | |||||
| The rate at which complications occur at the UHC is acceptable considering the types of Patients seen |
51 (8.5) | 48 (8.0) | 396 (66.0) | 86 (14.3) | 19 (3.2) |