| 1. A customer asks for an over-the-counter treatment. After talking to the patient you come to the conclusion that s/he does not really need the treatment, but you give him/her the medication. |
Amman |
47 (9.7) |
92 (19.0) |
93 (19.3) |
180 (37.3) |
71 (14.7) |
0.000 |
| Irbid |
4 (1.9) |
25 (11.6) |
5 (2.3) |
169 (78.2) |
13 (6.0) |
|
| 2. The prescription states a specific brand of drug. You do not have this in stock but you have a generic clinically equivalent brand in stock. Will you inform the patient before you dispense the generic drug? |
Amman |
207(42.8) |
206 (42.6) |
50 (10.3) |
17(3.5) |
4 (0.8) |
0.118 |
| Irbid |
60 (27.8) |
134 (62.0) |
9 (4.2) |
13 (6.0) |
0 (0.0) |
|
| 3. After questioning, a patient makes it known s/he is going to use the medication she/he is asking to buy against guidelines (e.g. hydrocortisone cream for his/her face). Will you dispense the drug? |
Amman |
28 (5.8) |
76 (15.8) |
126 (26.1) |
179 (37.1) |
73 (15.1) |
0.012 |
| Irbid |
0(0.0) |
66 (30.6) |
20 (9.3) |
112 (51.9) |
17 (7.9) |
|
| 4. A customer wants to buy an over-the-counter medicine you suspect s/he might be abusing (may be this appears likely after speaking to him/ her about it) and the customer does not want an alternative. Will you dispense the drug? |
Amman |
20(4.1) |
65 (13.5) |
92 (19.0) |
163 (33.7) |
143 (29.6) |
0.000 |
| Irbid |
2(0.9) |
14(6.5) |
6 (2.8) |
107 (49.5) |
87 (40.3) |
|
| 5. The husband or wife, or another close family member (other than the parent of a child) of a patient asks for confidential information about that patient’s treatment. Will you tell them? |
Amman |
67 (13.9) |
114 (23.6) |
108 (22.4) |
90 (18.6) |
104 (21.5) |
0.000 |
| Irbid |
3 (1.4) |
19 (8.8) |
7 (3.2) |
53 (24.5) |
134 (62.0) |
|
| 6. Someone comes into the pharmacy/phones asking you to identify a particular tablet that does not belong to him/her and you are able to identify the tablet. Will you identify that for the patient? |
Amman |
95 (19.8) |
209 (43.5) |
115 (24.0) |
38 (7.9) |
23 (4.8) |
0.000 |
| Irbid |
105 (48.6) |
83 (38.4) |
15 (6.9) |
10 (4.6) |
2 (0.9) |
|
| 7. You believe that withholding the truth from, or deliberately misleading, a patient would mean s/he would be compliant with a treatment you believe is very important to him/her. Are you going to hold the truth? |
Amman |
60 (12.6) |
177 (37.2) |
140 (29.4) |
72 (15.1) |
27 (5.7) |
0.287 |
| Irbid |
7 (3.2) |
91 (42.1) |
32 (14.8) |
79 (36.6) |
7 (3.2) |
|
| 8. You feel something a colleague has done is unethical and you talk to your colleague, but still s/he does not change his/her behavior. Will you report this to your manager? |
Amman |
131 (27.4) |
205 (42.9) |
98(20.5) |
32 (6.7) |
11 (2.3) |
0.214 |
| Irbid |
47 (21.8) |
118 (54.6) |
11 (5.1) |
35 (16.2) |
5 (2.3) |
|
| 9. A parent of a patient asks for confidential information about his/her son/daughter’s treatment. Will you inform the parents? |
Amman |
155 (32.2) |
170 (35.3) |
91 (18.9) |
37 (7.7) |
28 (5.8) |
0.479 |
| Irbid |
29 (13.6) |
122 (57.0) |
25 (11.7) |
35 (16.4) |
3 (1.4) |
|
| 10. A doctor is prescribing, on private scripts, medication you suspect s/he is abusing. You’ve already talked to him/her about it but s/he has clearly ignored you. Will you dispense it? |
Amman |
37 (7.7) |
87 (18.1) |
89 (18.5) |
155 (32.2) |
111 (23.1) |
0.000 |
| Irbid |
2 (0.9) |
23 (10.6) |
17 (7.9) |
116 (53.7) |
57 (26.4) |
|
| 11. You suspect a pharmacist you work with is using prescription medicine from the controlled drugs cabinet without a prescription. You already talked to him/her about it but s/he clearly ignored. Will you report this to your manager? |
Amman |
144 (29.9) |
173 (36.0) |
101 (21.0) |
41 (8.5) |
21 (4.4) |
0.000 |
| Irbid |
61 (28.2) |
118 (54.6) |
6 (2.8) |
29 (13.4) |
2 (0.9) |
|
| 12. A consultant asks you to dispense a drug for an unreported indication and tells you s/he knows it is used for this indication with great effect in USA. Will you dispense the drug? |
Amman |
31 (6.4) |
151 (31.4) |
133 (27.7) |
123 (25.6) |
43 (8.9) |
0.000 |
| Irbid |
64 (29.6) |
104 (48.1) |
26 (12.0) |
21 (9.7) |
1 (0.5) |
|
| 13. A member of the public comes to the pharmacy and asks for some controlled or RX medications or large quantities. Will you dispense it! |
Amman |
24 (5.0) |
81 (16.9) |
99 (20.7) |
127 (26.5) |
148 (30.9) |
0.000 |
| Irbid |
0 (0.0) |
10 (4.6) |
8 (3.7) |
43 (19.9) |
155 (71.8) |
|
| 14. A terminally ill patient asks you for a diagnosis or prognosis, telling you s/he does not feel the doctor is telling the whole truth. You know the full case history. Will you tell the patient the truth? |
Amman |
78 (16.3) |
145 (30.3) |
125 (26.1) |
77 (16.1) |
54 (11.3) |
0.000 |
| Irbid |
1 (0.5) |
32 (14.8) |
21 (9.7) |
61 (28.2) |
101 (46.8) |
|
| 15. Disclosing to a mother information on contraceptive usage by a daughter |
Amman |
53 (11.2) |
99 (21.0) |
152 (32.2) |
112 (23.7) |
56 (11.9) |
0.000 |
| Irbid |
20 (9.3) |
129 (60.0) |
24 (11.2) |
40 (18.6) |
2 (0.9) |
|
| 16. Dispensing natural health products when their efficacy and safety have not been demonstrated by a regulatory authority? |
Amman |
22 (4.6) |
79 (16.6) |
106 (22.3) |
155 (32.6) |
113 (23.8) |
0.003 |
| Irbid |
0 (0.0) |
6 (2.8) |
8 (3.7) |
59 (27.6) |
140 (65.4) |
|
| 17. Dispensing sleeping aids (i.e. Xanax® (Alprazolam)) for sleeping disorder without prescription. |
Amman |
19 (4.0) |
29 (6.1) |
53 (11.1) |
101 (21.2) |
275 (57.7) |
0.000 |
| Irbid |
0 (0.0) |
7 (3.3) |
1 (0.5) |
18 (8.5) |
186 (87.3) |
|
| 18. Proposing brands instead of generic drugs? |
Amman |
52 (10.9) |
152 (31.9) |
174 (36.6) |
78 (16.4) |
19 (4.0) |
0.714 |
| Irbid |
0 (0.0) |
40 (18.9) |
41 (19.3) |
98 (46.2) |
33 (15.6) |
|
| 19. Disclosing side effect of a drug to a patient? |
Amman |
68 (14.3) |
165 (34.7) |
130 (27.3) |
77 (16.2) |
36 (7.6) |
0.299 |
| Irbid |
8 (3.7) |
94 (43.7) |
64 (29.8) |
42 (19.5) |
7 (3.3) |
|
| 20. If a child has prescription for serious drug and has the money for paying it, do you dispense it to him? |
Amman |
22 (4.6) |
104 (21.8) |
127 (26.6) |
131 (27.5) |
93 (19.5) |
0.000 |
| Irbid |
4 (1.9) |
61 (28.4) |
22 (10.2) |
54 (25.1) |
74 (34.4) |
|
|
Very highly Interested |
Interested |
Neutral |
Not interested |
Not interested at all |
|
| 21. If you just finished your work and on your way to your home, suddenly a patient called you for a help and advice, you will help the patient. |
Amman |
231 (48.2) |
190 (39.7) |
38 (7.9) |
12 (2.5) |
8 (1.7) |
0.000 |
| Irbid |
174 (82.1) |
37 (17.5) |
0 (0.0) |
0 (0.0) |
1 (0.5) |
|
| 22. Call a doctor if you noticed that there is something wrong in the prescription (about the name of drug for his indication or the dose) in front of the patient. |
Amman |
231 (48.2) |
171 (35.7) |
55 (11.5) |
14 (2.9) |
8 (1.7) |
0.419 |
| Irbid |
134 (63.2) |
46 (21.7) |
14 (6.6) |
17 (8.0) |
1 (0.5) |
|
| 23. If a patient asked you for a drug that you don’t have now, and he wants it instantly, you refer the patient to another pharmacy that you know that it has this drug. |
Amman |
166 (34.7) |
187 (39.1) |
92 (19.2) |
22 (4.6) |
11 (2.3) |
0.000 |
| Irbid |
153 (72.2) |
51 (24.0) |
5 (2.4) |
2 (0.9) |
1 (0.5) |
|
| 24. If a patient asked you to tell him the lethal dose of certain drug, you will give him all the information he/she asked for. |
Amman |
112 (23.4) |
78 (16.3) |
99 (20.7) |
84 (17.5) |
106 (22.1) |
0.000 |
| Irbid |
7 (3.3) |
27 (12.7) |
13 (6.1) |
41 (19.3) |
124 (58.5) |
|
