Table 2.

Patients' satisfaction towards psychiatric outpatient care, UOGSH, 2017.

Variables	Poor, Fair n(%)	Good, Very good, Excellent n(%)	Mean satisfaction level
The health worker treated me with courtesy	19(7.6)	231(92.4)	4.56
The health worker listened to me carefully	15(6.0)	235(94.0)	4.59
The health worker explained me things in a way I understood	15(6.0)	235(94.0)	4.57
Location of the outpatient service is acceptable	9(3.6)	241(96.4)	4.60
The health facility was clean	14(5.6)	236(94.4)	4.60
The waiting area was clean	16(6.4)	234(93.6)	4.59
The latrine was clean	45(18.0)	205(82.0)	4.38
The waiting time was acceptable	29(11.6)	221(88.4)	4.31
I have enough time to discuss with a health worker	22(8.8)	228(91.2)	4.40
I was given information in a way I understood	15(6.0)	235(94.0)	4.53
I received helpful advice	12(4.8)	238(95.2)	4.63
The administrative staff treated me with courtesy and respect	40(16.0)	210(84.0)	4.39
My privacy is respected	35(14.0)	215(86.0)	4.37
I have the opportunity to follow up with the same health worker	228(91.2)	22(8.8)	1.99
Adequate information provided about payment for services	173(69.2)	77(30.8)	2.55
My personal information is kept confidential	45(18.0)	205(82.0)	4.26
Referral to a specialist is possible	176(70.4)	74(29.6)	2.58
The treatment is effective at decreasing symptoms	18(7.2)	232(92.8)	4.50
The treatment is effective at decreasing relapses	22(8.8)	228(91.2)	4.43
The treatment helped me to improve my income	136(54.4)	114(45.6)	3.14
I can get a health worker's help any time I need	34(13.6)	216(86.4)	4.07
It was easy to come to the hospital	141(56.4)	109(43.6)	2.90
I had enough time to come to the hospital	143(57.2)	107(42.8)	2.88
I had enough money to come and get treatment	168(67.2)	82(32.8)	2.57
I would advise my family to come to the hospital	103(41.2)	147(58.8)	3.27
The service is effective at helping with economic problems	125(50.0)	125(50.0)	2.99