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. 2019 Apr 2;8(4):e11794. doi: 10.2196/11794

Table 1.

Components of the interactive voice response and text message intervention.

Component Description
Reminders for upcoming visits Three days before and 1 day before each upcoming visit
“Recalls” after missed clinic visits Recall 1 to 6 days after a missed visit
Reminders to refill medications Monthly reminders to refill hypertension medications
Motivational adherence messages Weekly, from the list in Multimedia Appendix 1
Inbound calling options Direct dial options available to participants to reach scheduling staff, a member of the clinical team, or pharmacy to address urgent concerns during business hours