Table 3.
Adjusted Odds Ratios and 95% Confidence Intervals of Patient Experience by Level of Disenrollment.
| Getting needed care | Getting appointments and care quickly | Customer service | Rating of health care quality | Rating of health care plan | Care coordination | |
|---|---|---|---|---|---|---|
| Disenrollment (ref.: low) |
OR (95% CI) | OR (95% CI) | OR (95% CI) | OR (95% CI) | OR (95% CI) | OR (95% CI) |
| Medium | 2.47** (1.58-3.8) | 3.31** (2.00-5.48) | 2.03** (1.35-3.06) | 3.48** (2.12-5.71) | 4.11** (2.55-6.64) | 1.54* (1.03-2.30) |
| High | 4.72** (2.94-7.58) | 6.70** (3.97-11.30) | 4.39** (2.87-6.72) | 7.19** (4.30-12.03) | 11.90** (7.25-19.54) | 2.86** (1.87-4.35) |
| N | 997 | 1022 | 982 | 994 | 1022 | 1006 |
Note. Logistic regression model accounted for plan type (HMO, PPO), tax status (for-profit, not-for-profit), Categorical Adjustment Index (high, low), contract enrollment, years from first contract date, and inclusion of a Special Needs Plan. N = the number of contracts; OR = odds ratio; 95% CI = 95% confidence interval; HMO = health maintenance organization; PPO = preferred provider organization.
*
p≤ .05. **p ≤ .001.