Table 2.

Responses to the question: “Why have you not activated or used the Portal?”

Age	Sex	Response
74	Female	I live in a senior retirement home, they have a computer room for residents. I do not know computers.
74	Male	Because every time that I set this up does not work because I use my wife's email
66	Female	Because I don't understand what and how to use it
86	Female	Because I don't
76	Male	Because I just don't have one
55	Female	Been busy dealing with my brother who has cancer and not doing well
82	Male	Can't seem to get a password; don't know how
73	Female	Computer down now
83	Female	Do not have computer
57	Male	Don't know how to use it. Don't have internet in the house
66	Female	Don't know
60	Male	Have not activated account
67	Female	Have not set up account online
80	Female	I am computer illiterate
73	Male	I don't have a computer
73	Female	I don't have access to a computer
82	Female	I don't know how to do it
66	Female	I don't know how to use it. I don't know how to get online. You need to train old people on it
82	Male	I find it's hard to keep things straight. Could not get the right help
72	Female	I never tried for it
72	Male	I tried and could not get in
54	Female	I use the Portal—but only as a guest—had not yet set up account but soon I will
80	Female	I'm not sure why
70	Female	Just got my tablet and don't know how to get it
83	Female	My age + no computer
80	Female	My computer is down right now
86	Female	My daughter handles all this medical stuff
64	Male	Never thought about it
75	Male	Never thought of it
62	Male	No Computer
86	Female	No computer, no access
71	Female	No computer, use phone only for calls and texts
79	Female	No computer
60	Female	No internet access
63	Female	Not interested in setting it up
81	Female	Not interested
84	Female	Not interested
55	Female	No computer or internet connection