Table 2.

Perceived benefits of health care chatbots to patients.

Perceived benefits of health care chatbotsa	Strongly agree, %	Somewhat agree, %	Neither agree nor disagree, %	Somewhat disagree, %	Strongly disagree, %
Help patients better manage their own health	7	47	26	17	3
Improve quality of patient care	8	27	36	21	8
Help provide more personalized treatment	7	21	36	27	9
Reduce travel time to health care provider	20	32	30	12	6
Prevent unnecessary visits to health care providers	11	38	28	19	4
Patients may disclose more information to chatbots compared with health care providers	12	29	36	15	8
Increase patient privacy	8	19	40	20	13
Improve access and timeliness to care	15	38	32	12	3
Average across variables	11	31	33	18	7

^aFor simplicity, as there were exactly 100 participants in the study, only percentages have been reported, unless otherwise stated.