Table 4.

Perceived logistical benefits of using chatbots for patients.

Perceived logistical benefits of using chatbotsa	Yes, %	No, %	Do not know or not sure, %
Locating health clinics or health care providers in a specific area	76	11	13
Scheduling doctor appointments	78	13	9
Monitoring patient calls to the reception desk of health clinics	49	22	29
Processing medical invoices or bill payments	48	28	24
Assessing emergency triage in hospitals	30	48	22
Reminders for medication/treatment compliance	76	11	13
Renewing medication prescriptions	56	25	19
Gathering health insurance information	65	16	19
Answering medication frequently asked questions	70	15	15
Providing medication side effects and drug interactions	68	15	17
Providing medication use or misuse instructions	71	12	17
Average across variables	62	20	18

^aFor simplicity, as there were exactly 100 participants in the study, only percentages have been reported, unless otherwise stated.