Table 5.

Perceived challenges associated with using health care chatbots for patients.

Perceived challenges associated with using health care chatbotsa	Strongly agree, %	Somewhat agree, %	Neither agree nor disagree, %	Somewhat disagree, %	Strongly disagree, %
Patient data privacy and confidentiality	17	31	39	11	2
Chatbots cannot understand or display human emotion	36	36	23	4	1
Chatbots lack the intelligence or knowledge to accurately assess patients	19	39	27	11	4
Chatbots offer poor health-related advice	12	28	47	13	0
Chatbots cannot effectively care to the full extent of the patients’ needs	43	33	17	7	0
Chatbots take too much time to use	6	24	48	20	2
Most of my patients do not have access to the necessary technology for chatbots services	15	35	26	18	6
Average across variables	21	32	32	12	2

^aFor simplicity, as there were exactly 100 participants in the study, only percentages have been reported, unless otherwise stated.