. 2019 Feb 19;7(1):31. doi: 10.3390/healthcare7010031

Table 2.

A summary of the facilitators and barriers regarding using Zora in 2016.

Facilitators Mentioned	Barriers Mentioned
Project leader’s meetings Doing the project together/participation in the association of care-organizations in the Utrecht region (IVVU) project (peer support) Instruction training by Zorabots Availability of the helpdesk (phone/email) Clients liked Zora’s activities. Zora stimulates people to move. Zora provides reactions from clients. Preprogrammed dances and games are funny for the clients, and clients are actively involved. Preprogrammed music makes residents reminisce.	Wi-Fi connection Too complicated to program activities on Zora Software updates of Zora composer Start-up time Battery life Missing the virtual composer (a way to make programs without a connection with Zora) Speech intelligibility and the interpretation by Zora of responses Software failures (at the start of the project) Experiencing time pressure Few preprogrammed activities available Communicating through Zora is difficult because you have to type the words on the composer at the same time (when you want to have a smooth conversation, you have to type very fast and without errors.).

Facilitators Mentioned

Barriers Mentioned

Project leader’s meetings
Doing the project together/participation in the association of care-organizations in the Utrecht region (IVVU) project (peer support)
Instruction training by Zorabots
Availability of the helpdesk (phone/email)
Clients liked Zora’s activities.
Zora stimulates people to move.
Zora provides reactions from clients.
Preprogrammed dances and games are funny for the clients, and clients are actively involved.
Preprogrammed music makes residents reminisce.

Wi-Fi connection
Too complicated to program activities on Zora
Software updates of Zora composer
Start-up time
Battery life
Missing the virtual composer (a way to make programs without a connection with Zora)
Speech intelligibility and the interpretation by Zora of responses
Software failures (at the start of the project)
Experiencing time pressure
Few preprogrammed activities available
Communicating through Zora is difficult because you have to type the words on the composer at the same time (when you want to have a smooth conversation, you have to type very fast and without errors.).