Table 2. User experiences in the intervention group.
| Experience | Patients (n = 139)a | Lay health supporters (n = 139)b |
|---|---|---|
| Phone status | ||
| Used a smartphone | 33/114 (29.0%) | 35/105 (33.3%) |
| Free phone given by LEAN | 58/139 (41.7%) | 19/139 (13.7%) |
| Changed phone numbers over past 2 months | 13/105 (12.4%) | 92/100 (92.0%) |
| Phones fully functioning at endpoint | 77/99 (77.8%) | 92/100 (92.0%) |
| User evaluation at endpoint | ||
| Overall satisfied with the program | 62/63 (98.4%) | 77/77 (100.0%) |
| Willing to continue receiving messages | 52/57 (91.2%) | 80/85 (94.1%) |
| Messages very useful | 61/103 (59.1%) | 47/78 (60.3%) |
| Messages bothered you | 4/63 (6.3%) | 9/84 (10.7%) |
| Time of texting appropriate | 57/62 (91.9%) | 70/77 (90.9%) |
| Frequency of texting appropriate | 53/61 (86. 9%) | 66/79 (83.5%) |
| Length of messages appropriate | 59/60 (98.3%) | 71/77 (92.2%) |
| Most useful part of the messages | ||
| Treatment and medication education | 10/59 (17.0%) | 18/73 (24.7%) |
| Family care in schizophrenia | 5/86 (8.5%) | 8/73 (11.0%) |
| Medication reminders | 27/59 (45.8%) | 39/73 (53.4%) |
| Local news | 2/59 (3.4%) | 1/71 (1.4%) |
| Weather forecast | 15/59 (25.4%) | 7/73 (9.6%) |
| User capability assessed at endpoint | ||
| Able to navigate phone to read messages | 52/73 (71.2%) | 74/88 (84.1%) |
| Able to reply to messages | 38/73 (52.1%) | 55/86 (64.0%) |
| Did not understand messages | 12/68 (17.7%) | 44/90 (4.9%) |
| Some physical disability that prevents using a phone | 12/65 (18.5%) | 9/84 (10.7%) |
| User experiences assessed at endpoint | ||
| Always received messages last month | 44/71 (62.0%) | 65/84 (77.4%) |
| Always or often read messages | 39/71 (54.9%) | 65/85 (76.5%) |
| Frequently replied to texted reminders | 15/67 (22.4%) | 27/85 (31.8%) |
| Were concerned about the cost of messages | 7/64 (10.9%) | 4/83 (4.8%) |
aPatients: the patients in the intervention group of the program.
bLay health supporters: the lay health supporters for the participants in the intervention group.