Table 5.
Reason given by patient for query, grouped into categories, N = 5140
| Category | n | (%) |
|---|---|---|
| Medication related, for example, medication and side effects | 529 | 10.29 |
| Administrative request | 434 | 8.44 |
| Specific symptoms | 429 | 8.35 |
| Skin condition (including fungal infections) | 410 | 7.98 |
| Ear, nose, and throat | 298 | 5.80 |
| Musculoskeletal issues | 296 | 5.76 |
| Female health | 249 | 4.84 |
| Chest and respiratory issues | 244 | 4.75 |
| Gastrointestinal concerns | 240 | 4.67 |
| Mental health | 230 | 4.47 |
| Request test or test result | 207 | 4.03 |
| Complaint about specific part of the body | 204 | 3.97 |
| Specific illnesses/infections or acute events | 203 | 3.95 |
| Pain | 187 | 3.64 |
| Sexual and reproductive health | 153 | 2.98 |
| Renal and urological concerns | 144 | 2.80 |
| Head complaints | 92 | 1.79 |
| Multiple conditions reported | 83 | 1.61 |
| Request described generically is unclear or unknown | 68 | 1.32 |
| Cardiovascular concerns | 62 | 1.21 |
| Long-term conditions | 61 | 1.19 |
| Vaccinations | 58 | 1.13 |
| Referral | 48 | 0.93 |
| Allergies and reactions | 46 | 0.89 |
| Dietary/lifestyle | 39 | 0.76 |
| Oral concerns | 31 | 0.60 |
| Male health | 24 | 0.47 |
| Procedure or equipment | 22 | 0.43 |
| Concerns about a baby illness/feeding/growth | 20 | 0.39 |
| Request to speak to a doctor/pass on a message | 10 | 0.19 |
| Dietary deficiency | 7 | 0.14 |
| Box used to express query about someone else, for example, son | 5 | 0.10 |
| Patient request to access specific service | 4 | 0.08 |
| Neurological | 3 | 0.06 |
Percentages rounded to one decimal point.