Table 2.

Healthcare services categories and corresponding descriptions in the National Healthcare Service Improvement Initiative 2015–2017 (NHSII).

Healthcare Services Categories	Objectives of NHSII
Service environment	Optimize the layout of the facility and build a friendly service environment
Appointment-booking service	Promote utilization of clinical appointment services and guide patient flow
Service efficiency	Improve service efficiency and effectiveness by rational allocation of resources
Information technology	Take advantage of information technology to improve patient experience
Inpatient service	Promote inpatient service process reengineering and provide integrated healthcare service
Nursing service	Continuously improve quality of nursing care and enhance nursing workforce
Patient safety	Ensure patient safety by promoting adoption of standard operating procedures
Humanistic care	Strengthen humanistic care and provide medical social worker service
Doctor-patient relationship	Harmonize the doctor-patient relationship and reduce medical disputes