Table 2.
Distribution of participants’ satisfaction according to acceptance
| AGPC | NAGPC | x2 | P-value | |||
|---|---|---|---|---|---|---|
| n(611) | % | n(399) | % | |||
| Doctor-patient-relationship | ||||||
| Satisfied | 462 | 75.61 | 273 | 68.42 | 7.48 | 0.02 |
| Neutral | 130 | 21.28 | 115 | 28.82 | ||
| Dissatisfied | 19 | 3.11 | 11 | 2.76 | ||
| Service quality of doctors | ||||||
| Satisfied | 493 | 80.68 | 273 | 68.42 | 23.91 | < 0.01 |
| Neutral | 86 | 14.08 | 105 | 26.32 | ||
| Dissatisfied | 32 | 5.24 | 21 | 5.26 | ||
| Service attitude of doctors | ||||||
| Satisfied | 547 | 89.53 | 323 | 80.95 | 14.87 | 0.01 |
| Neutral | 50 | 8.18 | 60 | 15.04 | ||
| Dissatisfied | 14 | 2.29 | 16 | 4.01 | ||
| Medical ethics of doctors | ||||||
| Satisfied | 554 | 90.67 | 327 | 81.95 | 16.51 | < 0.01 |
| Neutral | 45 | 7.37 | 58 | 14.54 | ||
| Dissatisfied | 12 | 1.96 | 14 | 3.51 | ||
| Medical service coverage | ||||||
| Satisfied | 510 | 83.47 | 271 | 67.92 | 41.96 | < 0.01 |
| Neutral | 63 | 10.31 | 102 | 25.56 | ||
| Dissatisfied | 38 | 6.22 | 26 | 6.52 | ||
| Medical expenditure | ||||||
| Satisfied | 444 | 72.67 | 250 | 62.66 | 11.34 | < 0.01 |
| Neutral | 122 | 19.97 | 111 | 27.82 | ||
| Dissatisfied | 45 | 7.36 | 38 | 9.52 | ||
| Drug list | ||||||
| Satisfied | 393 | 64.33 | 162 | 40.61 | 57.85 | < 0.01 |
| Neutral | 124 | 20.29 | 116 | 29.07 | ||
| Dissatisfied | 94 | 15.38 | 121 | 30.32 | ||
| Medical equipment | ||||||
| Satisfied | 373 | 61.05 | 157 | 39.34 | 46.87 | < 0.01 |
| Neutral | 161 | 26.35 | 152 | 38.10 | ||
| Dissatisfied | 77 | 12.60 | 90 | 22.56 | ||