Box 2. Selected care tasks and key indicators.

Care task	Key indicators
	Quantitative	Qualitative
Identification and diagnosis of cases	1. Number of asthma and COPD patients registered (of overall outpatient attendance) 2. Number and percentage of asthma and COPD patients receiving PEFR and/or spirometry; and findings thereof (at baseline)	Patient’s and provider’s experiences of (also practice deviations and reasons for): identifying symptoms conducting clinical examination and diagnosis
Treatment and prevention	3. Number and percentage of asthma and COPD patients prescribed inhalers (as per guidelines) and/or other treatment to relieve and/or prevent airway obstruction 4. Smoking cessation rate (comparing baseline and endline status)	Patient’s and provider’s experiences of (also practice deviations and reasons for): prescribing, as per guide dispensing inhalers (drugs) counselling patient (tool-assisted) for smoking cessation coping with input gaps
Patient follow-up and adherence	5. Number and percentage of patient attrition on each follow-up visit (in first 6 months) 6. Number and percentage of patients referred for expert check-up and/or complication and/or severe drug reaction	Patient’s and provider’s experiences of (also practice deviations and reasons for): patient adherence to follow-up visits (include retrieval) staff adherence to care during follow-up visit

COPD = chronic obstructive pulmonary disease. PEFR = peak expiratory flow rate.