Dimension	Sub-dimension	Indicator (tertiary)
(primary)	(secondary)
A Respecting theindependence ofthe personalityand the initiativeof the patients	A1 Respecting theindependence of thepatients and theirfamily members	A11 Encouraging the patients to fully express their felling and emotionA12 Encouraging the patients to question about their illness and the treatmentA13 Considering and adopting the opinions and suggestions from the patients and their family members
	A2 Enhancing the ability of self-care of the patients	A21 Assisting the patients with correct understanding of their illness and health problemsA22 Helping the patients with the formulation of self-careA23 Helping the patients with the practice of self-care
B Meeting the diagnostic and therapeutic needs of the patients	B1 Meeting the medical service needs of the patients	B11 Being kind, friendly, compassionate and loving to every patientB12 Explaining the status of the illness and the treatment plan in a way easy to understand by the patientsB13 Discussing the charges in details and providing receipts to the patientsB14 Being cost effective and trying best to avoid excessive treatment
	B2 Meeting the medical needs of the patients	B21 Obeying the procedures of diagnosis and treatments strictlyB22 Avoiding or minimizing the pains or hurts to the patients throughout the process of diagnosis and treatmentB23 Trying best to formulate a optimal therapeutic protocolB24 Paying attention to the progression of the illness and dealing with it in a timely mannerB25 Trying best to avoid unnecessary hurts and to sustain life B26 Trying best to improve the quality of life for the patients
C Meeting thespecial needs ofthe patients	C1 Meeting the physiological needs of the patients	C11 Trying best to alleviate the un-comfort or pain of the patients in a timely mannerC12 Trying best to meet the needs for nutrition, resting, sleeping and exerciseC13 Trying best to create a comfortable, safe and convenient environment
	C2 Meeting the psychological needs of the patients	C21 Trying best to protect the privacy of the patientsC22 Trying best to create effective and loving communications with the patients and their family membersC23 Trying best to earn the trust from the patients and their family membersC24 Trying best to assist with the adaptation and to alleviate the negative feeling or psychological burden of the patients
	C3 Meeting the societal needs of the patients	C31 Advising the patients with ways and methods of seeking help from the professionals or the societyC32 Paying attention to the emotional status and the effects of the social relationsC33 Encouraging the interactions between the patients and their family members