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. 2019 Mar 6;27(2):195–208. doi: 10.3233/THC-181389
A11 Encouraging the patients to fully express their felling and emotion 1 Trying best to encourage the patients and the family members to fully express their felling and emotion
A12 Encouraging the patients to question about their illness and the treatment 2 Trying best to encourage the patients to question about their illness and the treatment and trying best to endorse their selections of treatments
A13 Considering and adopting the opinions and suggestions from the patients and their family members 3 Trying best to consider and adopt the opinions and suggestions from the patients and their family members
A21Assisting the patients with correct understanding of their illness and health problems 4 Trying best to assist the patients with correct understanding of their immediate illness5 Trying best to assist the patients with correct understanding of other health problems
A22 Helping the patients with the formulation of self-care 6 Trying best to help the patients with the formulation of self-care
A23 Helping the patients with the practice of self-care 7 Trying best to help the patients with the practice of self-care8 Trying best to help the patients with other activities
B11 Being kind, friendly, compassionate and loving to every patient 9 Being kind, friendly, compassionate and loving to every patient
B12 Explaining the status of the illness and the treatment plan in a way easy to understand by the patients 10 Trying best to explain the status of the illness and the treatment plan in a way easy to understand by the patients
B13 Discussing the charges in details and providing receipts to the patients 11 Trying best to discuss the charges in details and providing receipts to the patients
B14 Being cost effective and trying best to avoid excessive treatment 12 Being cost effective and being able to avoid excessive treatment
B21 Obeying the procedures of diagnosis and treatments strictly 13 Trying best to obey the procedures of diagnosis and treatments strictly
B22 Avoiding or minimizing the pains or hurts to the patients throughout the process of diagnosis and treatment 14 Trying best to avoid or minimize the pains or hurts to the patients throughout the process of diagnosis and treatment
B23 Trying best to formulate a optimal therapeutic protocol 15 Trying best to formulate a optimal therapeutic protocol
B24 Paying attention to the progression of the illness and dealing with it in a timely manner 16 Trying best to observe the irregularities of the patients and making the accurate judgment17 Being sensitive to clinical situations and able to deal with them in a timely and decisive manner18 Being experienced in clinical emergencies