A11 Encouraging the patients to fully express their felling and emotion |
1 Trying best to encourage the patients and the family members to fully express their felling and emotion |
A12 Encouraging the patients to question about their illness and the treatment |
2 Trying best to encourage the patients to question about their illness and the treatment and trying best to endorse their selections of treatments |
A13 Considering and adopting the opinions and suggestions from the patients and their family members |
3 Trying best to consider and adopt the opinions and suggestions from the patients and their family members |
A21Assisting the patients with correct understanding of their illness and health problems |
4 Trying best to assist the patients with correct understanding of their immediate illness5 Trying best to assist the patients with correct understanding of other health problems |
A22 Helping the patients with the formulation of self-care |
6 Trying best to help the patients with the formulation of self-care |
A23 Helping the patients with the practice of self-care |
7 Trying best to help the patients with the practice of self-care8 Trying best to help the patients with other activities |
B11 Being kind, friendly, compassionate and loving to every patient |
9 Being kind, friendly, compassionate and loving to every patient |
B12 Explaining the status of the illness and the treatment plan in a way easy to understand by the patients |
10 Trying best to explain the status of the illness and the treatment plan in a way easy to understand by the patients |
B13 Discussing the charges in details and providing receipts to the patients |
11 Trying best to discuss the charges in details and providing receipts to the patients |
B14 Being cost effective and trying best to avoid excessive treatment |
12 Being cost effective and being able to avoid excessive treatment |
B21 Obeying the procedures of diagnosis and treatments strictly |
13 Trying best to obey the procedures of diagnosis and treatments strictly |
B22 Avoiding or minimizing the pains or hurts to the patients throughout the process of diagnosis and treatment |
14 Trying best to avoid or minimize the pains or hurts to the patients throughout the process of diagnosis and treatment |
B23 Trying best to formulate a optimal therapeutic protocol |
15 Trying best to formulate a optimal therapeutic protocol |
B24 Paying attention to the progression of the illness and dealing with it in a timely manner |
16 Trying best to observe the irregularities of the patients and making the accurate judgment17 Being sensitive to clinical situations and able to deal with them in a timely and decisive manner18 Being experienced in clinical emergencies |