Table. VA Consumer Assessment of Health Care Professionals and Systems Data From FY13 to FY17 in Primary and Specialty Care for Urgent and Routine Appointments.
| Type of Care | Responsea | FY, No. (%) | P Valueb | ||||
|---|---|---|---|---|---|---|---|
| 2013 | 2014 | 2015 | 2016 | 2017 | |||
| Primary Care | |||||||
| Urgent | Top box | 47 903 (46.0) | 45 441 (44.0) | 48 307 (43.6) | 48 719 (46.9) | 47 664 (48.0) | .04 |
| Top 2 boxes | 75 500 (72.5) | 72 293 (70.0) | 76 782 (69.3) | 75 312 (72.5) | 73 681 (74.2) | .05 | |
| Total No. | 104 138 | 103 276 | 110 796 | 103 879 | 99 300 | NA | |
| Routine care | Top box | 110 949 (54.6) | 106 809 (53.0) | 115 303 (52.4) | 119 190 (55.4) | 115 904 (56.0) | .048 |
| Top 2 boxes | 168 862 (83.1) | 164 245 (81.5) | 178 676 (81.2) | 179 860 (83.6) | 174 891 (84.5) | .04 | |
| Total No. | 203 203 | 201 527 | 220 044 | 215 144 | 206 972 | NA | |
| Specialty Care | |||||||
| Urgent | Top box | NA | NA | NA | 40 096 (44.7) | 38 768 (46.1) | .01 |
| Top 2 boxes | NA | NA | NA | 64 943 (72.4) | 62 314 (74.1) | .008 | |
| Total No. | NA | NA | NA | 89 700 | 84 095 | NA | |
| Routine care | Top box | NA | NA | NA | 87 783 (52.2) | 86 722 (53.6) | .01 |
| Top 2 boxes | NA | NA | NA | 138 232 (82.2) | 135 098 (83.5) | <.001 | |
| Total No. | NA | NA | NA | 168 166 | 161 794 | NA | |
Abbreviations: FY, fiscal year; NA, not applicable; VA, Veterans Affairs.
In urgent care, the top box response means that the individual surveyed stated “always got appointment for care needed right away”; the top 2 boxes response means that the individual surveyed stated either “always got appointment for care needed right away” or “usually got appointment for care needed right away.” In routine care, the top box response means that the individual surveyed stated “always got appointment for routine care”; the top 2 boxes response means that the individual surveyed stated either “always got appointment for routine care” or “usually got appointment for routine care.”
P values were calculated using a 2-tailed Mann-Kendall test. P values less than the significant level (α = .05) reject the null hypothesis, indicating a significantly increasing trend line for Consumer Assessment of Healthcare Providers and Systems scores.