Table 2.
Pearson correlation coefficients between social media 5-star rating, Nursing Home Compare (NHC) 5-star rating, experience-of-care survey ratings, and common quality measures for Maryland nursing homes
| Social media 5-star rating | NHC 5-star rating | |
|---|---|---|
| Social media 5-star rating | – | 0.41*** |
| NHC 5-star rating | 0.41*** | – |
| Experience-of-care survey rating | ||
| Overall rating | 0.57*** | 0.53*** |
| Percentage of recommendation | 0.56*** | 0.46*** |
| Staff & administration | 0.46*** | 0.40*** |
| Care provided to residents | 0.49*** | 0.44*** |
| Food & meals | 0.40*** | 0.30*** |
| Autonomy | 0.47*** | 0.46*** |
| Physical environment | 0.53*** | 0.52*** |
| Quality measures | ||
| Number of deficiency citations | − 0.33*** | − 0.49*** |
| Adjusted registered nurse staffing | 0.34*** | 0.39*** |
| Adjusted total nurse staffing | 0.36*** | 0.48*** |
| Number of complaints | −0.35*** | − 0.48*** |
***p < 0.001 in all cases