Table 3.

Patients’ overall satisfaction and factors related to patient satisfaction

Patient satisfaction and related factors		Participants (n=2,626)	Percent (%)
Overall satisfaction	Very dissatisfied	28	1.1
	Moderate	354	13.5
Very satisfied	2,244	85.5
Hospital convenience	Very inconvenient	159	6.1
	Moderate	577	22.0
Very convenient	1,890	72.0
Hospital facilities and environment	Very bad	34	1.3
	Moderate	622	23.7
Very good	1,970	75.0
Medical staff services technology	Very bad	9	0.3
	Moderate	417	15.9
Very good	2,200	83.8
Medical staff service attitude	Very bad	30	1.1
	Moderate	378	14.4
Very good	2,218	84.5
Medical expense	Very expensive	813	31.0
	Moderate	1,404	53.5
Very cheap	409	15.6
Reimbursement ratio for medical expenses	Very bad	277	10.5
	Moderate	1,151	43.8
Very good	1,198	45.6