Table 4.
Univariate analysis of patient satisfaction
| Participants | Overall satisfaction | p | ||||||
|---|---|---|---|---|---|---|---|---|
| Very dissatisfied | Moderate | Very satisfied | ||||||
| n | % | n | % | n | % | |||
| Gender | Male | 14 | 1.2 | 161 | 13.3 | 1,039 | 85.6 | 0.885 |
| Female | 14 | 1.0 | 193 | 13.7 | 1,205 | 85.3 | ||
| Age (years) | ≤35 | 11 | 1.1 | 177 | 17.5 | 826 | 81.5 | <0.001 |
| 36–50 | 6 | 1.1 | 83 | 14.6 | 478 | 84.3 | ||
| 51–65 | 6 | 1.1 | 64 | 11.2 | 500 | 87.7 | ||
| >65 | 5 | 1.1 | 30 | 6.3 | 440 | 92.6 | ||
| Place of Residence | In wuhan | 24 | 1.3 | 252 | 13.4 | 1,600 | 85.3 | 0.495 |
| Hubei province outside of wuhan | 4 | 0.7 | 80 | 14.1 | 483 | 85.2 | ||
| Outside Hubei province | 0 | 0.0 | 22 | 12.0 | 161 | 88.0 | ||
| Type of medical insurance | Medical insurance systems for urban workers | 10 | 0.9 | 130 | 11.3 | 1,014 | 87.9 | 0.002 |
| Medical insurance for urban residents | 5 | 1.0 | 68 | 13.8 | 421 | 85.2 | ||
| New rural cooperative medical insurance | 5 | 0.9 | 80 | 15.0 | 447 | 84.0 | ||
| Free medical care | 5 | 3.2 | 20 | 12.9 | 130 | 83.9 | ||
| Commercial medical insurance | 2 | 4.3 | 7 | 14.9 | 38 | 80.9 | ||
| Other medical insurance | 1 | 1.2 | 11 | 13.4 | 70 | 85.4 | ||
| Uninsured | 0 | 0.0 | 38 | 23.5 | 124 | 76.5 | ||
| Hospital affiliation | Hospital administered by the National Health Commission | 5 | 1.2 | 53 | 12.8 | 357 | 86.0 | 0.026 |
| Provincial Hospital | 9 | 1.5 | 89 | 14.8 | 502 | 83.7 | ||
| Municipal hospital | 11 | 1.4 | 96 | 11.9 | 703 | 86.8 | ||
| District hospital | 2 | 0.5 | 74 | 18.5 | 325 | 81.0 | ||
| Military hospital | 0 | 0.0 | 19 | 9.5 | 181 | 90.5 | ||
| Enterprise-owned hospital | 1 | 0.5 | 23 | 11.5 | 176 | 88.0 | ||
| Hospital level | Secondary hospital | 0 | 0.0 | 30 | 15.0 | 170 | 85.0 | 0.273 |
| Tertiary hospital | 28 | 1.2 | 324 | 13.4 | 2,074 | 85.5 | ||
| Hospital category | General Hospital | 17 | 0.8 | 246 | 12.1 | 1,763 | 87.0 | <0.001 |
| Specialized Hospital | 8 | 4.0 | 61 | 30.5 | 131 | 65.5 | ||
| Hospital of Chinese Medicine | 2 | 1.0 | 27 | 13.5 | 171 | 85.5 | ||
| Maternal and Child Health Hospital | 1 | 0.5 | 20 | 10.0 | 179 | 89.5 | ||
| Treatment type | Outpatient | 20 | 2.3 | 222 | 25.6 | 625 | 72.1 | <0.001 |
| Inpatient | 8 | 0.5 | 132 | 7.5 | 1,619 | 92.0 | ||
| Reason for medical | Be sick | 25 | 1.1 | 303 | 13.2 | 1,962 | 85.7 | 0.452 |
| Prescribe drugs regularly | 0 | 0.0 | 19 | 18.6 | 83 | 81.4 | ||
| Prescribe for others | 1 | 1.8 | 10 | 18.2 | 44 | 80.0 | ||
| Prevention and healthcare | 2 | 1.1 | 22 | 12.3 | 155 | 86.6 | ||
| Whether this hospital is the preferred medical institution | Yes | 25 | 1.1 | 263 | 11.4 | 2,028 | 87.6 | <0.001 |
| No | 3 | 1.0 | 91 | 29.4 | 216 | 69.7 | ||
| Registration method | Register in the hospital | 24 | 1.1 | 290 | 13.8 | 1,791 | 85.1 | 0.003 |
| Register online | 2 | 0.5 | 48 | 11.8 | 357 | 87.7 | ||
| Register by phone | 0 | 0.0 | 4 | 7.3 | 51 | 92.7 | ||
| Register by community | 0 | 0.0 | 5 | 83.3 | 1 | 16.7 | ||
| Other methods | 2 | 3.8 | 7 | 13.2 | 44 | 83.0 | ||