Table 6.
Multiple analysis of the factors influencing patient satisfaction
| Influencing factors | Reference category | p | OR | 95% CI | |
|---|---|---|---|---|---|
| Lower | Upper | ||||
| Hospital affiliation | Hospital administered by the National Health Commission | 0.024* | |||
| Provincial Hospital | 0.002 | 2.697 | 1.430 | 5.088 | |
| Municipal hospital | 0.988 | 1.004 | 0.591 | 1.706 | |
| District hospital | 0.628 | 1.144 | 0.664 | 1.970 | |
| Military hospital | 0.242 | 1.523 | 0.753 | 3.080 | |
| Enterprise-owned hospital | 0.242 | 1.517 | 0.754 | 3.053 | |
| Hospital category | Maternal and Child Health Hospital | <0.001* | |||
| General Hospital | 0.010 | 0.405 | 0.203 | 0.805 | |
| Specialized Hospital | <0.001 | 0.106 | 0.042 | 0.270 | |
| Hospital of Chinese Medicine | 0.102 | 0.516 | 0.233 | 1.140 | |
| Treatment type | Inpatient | ||||
| Outpatient | <0.001 | 0.475 | 0.349 | 0.646 | |
| Whether this hospital is the preferred medical institution | No | ||||
| yes | 0.003 | 1.755 | 1.205 | 2.557 | |
| Degree of hospital convenience | <0.001 | 1.609 | 1.444 | 1.794 | |
| Hospital facilities and environment | <0.001 | 1.451 | 1.244 | 1.692 | |
| Medical staff services technology | <0.001 | 1.938 | 1.631 | 2.304 | |
| Medical staff service attitude | <0.001 | 2.030 | 1.748 | 2.358 | |
| Medical expense | <0.001 | 1.269 | 1.115 | 1.445 | |
| Reimbursement ratio for medical expenses | <0.001 | 1.241 | 1.101 | 1.399 | |
| Constant | <0.001 | 0.000 | |||
Notes: Variable screening using the forward LR method. The Socio-demographic characteristics factors and Medical services utilization of patients were included in the equation in the form of dummy variables, and the p-value marked with an asterisk was the omnibus p-value. Factors related to patient satisfaction were included in the equation in the form of ordinal variables.