Table 1.

Dimensions of patient experience.

Communication with patient

COMM1-When you had important questions to ask a nurse, did you get answers you could understand? COMM2-When you had important questions to ask a doctor, did you get answers you could understand?

Addressing fears/concerns

FEARS1-If you had any anxieties or fears about your condition or treatment, did a doctor discuss them with you? FEARS2-If you had any anxieties or fears regarding your condition or treatment, did a nurse discuss them with you? FEARS3-Was it easy for you to find someone on the hospital staff to talk to regarding your concerns?

Preparation for discharge

DISCH1-Did someone on the hospital staff explain the purpose of the medicine you were to take at home in a way you could understand? DISCH2-Did someone tell you about the medication side effects to watch out for after you went home? DISCH3-Were you informed about possible danger signals for your illness, or from operation, which you should watch out for at home?

Communication with family

FAM1-Did your family, or someone close to you, have enough opportunity to talk to your doctor? FAM2-Did the doctors and nurses give your family, or someone close to you, all the information they needed to help you recover?

Patient satisfaction

SAT1-Did you have enough to say about your treatment? SAT2-Did you feel like you were treated with respect and dignity while you were in the hospital? SAT3-Do you think that the hospital staff did everything they could to help control pain? SAT4-How do you rate the quality of treatment you were given in general? SAT5-Would you come to our hospital again to treat the same disease/give birth?