Create favourable conditions to dialogue changing the setting

Ask the person if he/she wants a caregiver/relative close and who he/she prefers

Answer questions promptly, without shifting attention to other topics. Open a topic, conclude it without opening others

Avoid to use epithets (patient, sick, …) Avoid to use terms of endearment referring to nursing

Be aware that you cannot answer all the questions of the person

Leave space to the person and respect the silence

Maintain physical contact with the person