Table 3. Service user, carer and provider perceptions of factors facilitating and hindering implementation of integrated care for older people with frailty.

Themes and related sub-themes	Service users	Carers	Providers
Perceptions of the integrated care intervention and target population
Provider views of the perceived value of the intervention			[28,31,37,39]
Complexity of care needs of the patient population	[29,32,33,35]		[29,32]
Service organisational factors influencing implementation
Poor communication and the nature of collaborative working practices between providers	[33]	[33]	[28,30,31,33,36,39,43]
Level of engagement of managers, frontline staff and primary care physicians in the implementation process			[30–32,36,39,41,43]
System level factors influencing implementation
Limited support for service users and carers to navigate and access the health and care system and availability of infrastructure to support and fund integrated care	[29,32,33]	[29,32,33]	[28,29,32,33,42]
Limited staffing capacity and need for staff training	[27]		[28,32,33,37,41,43]
Improving active involvement of service users and carers in care decisions	[28,33]	[33]	[28,33,42]