Table 6.
Evaluation of design.
| Indicators | Criteria | ||||
| Interface design (n=16) | |||||
| Overall appearance (n=9) [30,32,39,44,46,49,59,62,64] | |||||
| Boring and bland design (–a) | Aesthetics (–) | ||||
| Commercial nature/feel (–) | Objectivity (–) | ||||
| Modern look (+b) | Aesthetics (+), Identification (+) | ||||
| Professional (+) | Expertise (+), Trustworthiness (+) | ||||
| High visual quality (+) | Trustworthiness (+), Aesthetics (+) | ||||
| Soft colors (+) | Aesthetics (+) | ||||
| Graphics (n=9) [18,32,40,44,49,54,64,66,67] | |||||
| Too many graphics (–) | Aesthetics (–) | ||||
| Use of flash (–) | Aesthetics (–), Accessibility (–) | ||||
| Poor graphics (–) | Aesthetics (–) | ||||
| Inappropriate graphics (–) | Relevance (–), Trustworthiness (–) | ||||
| The existence of brand logo (+) | Trustworthiness (+) | ||||
| Relevant illustrations (+) | Relevance (+) | ||||
| Font (n=5) [18,32,44,49,68] | |||||
| Large font size (+) | Accessibility (+) | ||||
| Font color low contrast (–) | Accessibility (–) | ||||
| Interaction design (n=14) | |||||
| Links (n=4) [45,48,49,55] | |||||
| Link to other websites (+) | Trustworthiness (+), Interactivity (+) | ||||
| Plenty of links (+) | Interactivity (+) | ||||
| Broken links (–) | Accessibility (–), Trustworthiness (–) | ||||
| Easy access to further details and sources (+) | Accessibility (+) | ||||
| Downloadable PDF documents for bibliographies and laws (+) | Accessibility (+) | ||||
| Interactive functions (n=7) [30,32,44,46,49,61,62] | |||||
| Search capabilities (+) | Interactivity (+) | ||||
| Places to interact and share with other site visitors (+) | Interactivity (+) | ||||
| “Ask experts” (+) | Interactivity (+), Expertise (+) | ||||
| Self-management and assessment tools (±c) | Usefulness (+), Accuracy (–), Objectivity (–) | ||||
| Other interactive features (n=9) [30,32,40,46,48,61,63,68,69] | |||||
| Slow loading time (–) | Accessibility (–) | ||||
| Required login (–) | Accessibility (–), Anonymity (–) | ||||
| Absence of pop-ups (+) | Accessibility (+) | ||||
| Multimedia feature (+) | Interactivity (+), Learnability (+) | ||||
| Navigation design (n=9) [30,32,44,46,49,54,58,68,69] | |||||
| Relevant info on home page (+) | Navigability (+) | ||||
| Clear entry point (+) | Navigability (+), Accessibility (+) | ||||
| Easy return to home page (+) | Navigability (+) | ||||
| Navigation aids (+) | Navigability (+) | ||||
| Navigation links (+) | Navigability (+) | ||||
| Site map (+) | Navigability (+) | ||||
| Side tool bars (+) | Navigability (+) | ||||
| Different ordering structures (+) | Navigability (+) | ||||
| Clear indication when taken offsite (+) | Navigability (+), Transparency (+) | ||||
| Easy transition between two or more sites (+) | Navigability (+) | ||||
| “Back” button as the only way to exit (–) | Navigability (–), Accessibility (–) | ||||
| Heavily relied on dropdown menu (–) | Navigability (–) | ||||
| Continually sending users offsite (–) | Interactivity (–), Trustworthiness (–) | ||||
| Security settings (n=2) [39,57] | |||||
| Secure sites (+) | Security (+) | ||||
| Recognized by antivirus software (+) | Security (+) | ||||
a– indicates a negative evaluation of quality or that a criterion is judged negatively.
b+ indicates a positive evaluation of quality or that a criterion is judged positively.
c± could entail both positive and negative evaluations or a criterion could be judged both positively and negatively.