Table 1.
Study characteristics
| Author/Year | Setting | Design and size | PE assessment method(s) and PE topic(s) to be improved |
|---|---|---|---|
| Ahrens and Wirges39(2013) | Neuro-medical surgery, US | Pre–post design n=60 pre vs 61 post |
Survey (H-CAHPS) Medication side-effects |
| Bellamkonda et al32(2016) | Emergency department, US | Pre–post design n=193 pre vs 45 post |
Survey (Point-of-service cards) Provider compassion |
| Bookout et al28(2016) | Cardiac telemetry, US | Pre-post design n=N/R |
Survey (H-CAHPS) Pain management |
| Davies et al37(2007) | N/A, UK | Pre–post design n=N/R |
Survey (Modified CAHPS) Overall patient experiences |
| Indovina et al23(2015) | General internal medicine, US | RCT n=35 pre vs 30 post |
Survey (H-CAHPS) Provider specific experiences |
| Jayasinha33(2016) | Pediatrics, US | Pre–post design n=94 pre vs N/R post |
Survey (self-developed) Cycle time |
| Jiang et al38(2016) | Otolaryngology surgery, US | Pre–post design n=17 pre vs 10 post |
Survey (S-CAHPS) Enough time, involvement and respect |
| Kamiya et al24(2017) | N/A, TZ | RCT n=1,101 pre vs 1,070 post |
Survey (self-developed) Communication, confidence and trust |
| Kane et al30(2015) | Emergency department, US | Pre–post design n=N/R |
Survey (Press Ganey survey) Crowding |
| Khan et al34(2014) | Neurosurgery, UK | Pre–post design n=150 pre vs 150 post |
Survey (self-developed) Communication |
| Maqbool et al35(2016) | Orthopedics, plastics, CA | Pre–post design n=42 pre vs 20–25 post |
Survey (self-developed) Stress levels related to waiting |
| Nieboer et al26(2014) | N/A, NL | Longitudinal study n=140 pre vs 177 post |
Survey (Mind the GAP scale) Transitional care delivery |
| Norgaard et al40(2012) | Orthopedics, DK | Pre–post design n=1,279 pre vs 1,854 post |
Survey (ISRF) Communication |
| Norton et al31 (2014) | N/A, UK | Pre–post design n=749 pre vs 783 post |
Survey (self-developed), interviews Sleep disturbance |
| Pratt et al, 201121(2011) | Pediatric intensive care, UK | Qualitative study n=4 families pre vs 8 parents post |
Informal interviews Admission to healthcare |
| Reeves et al25(2013) | N/A, UK | RCT n=987 pre vs 648 post |
Survey (NHS Adult inpatient questionnaire) Nursing care |
| Roberts41(2013) | Physiotherapy, UK | Pre–post design n=100 pre vs 349 post |
Survey (CSP’s patient feedback questionnaire) Overall patient experience |
| Ugarte22 (2015) | N/A, UK | Qualitative study n=76 pre vs 106 post |
Narrative stories, survey (FFT), interviews Waiting time |
| Van Houdt et al27(2013) | Radical prostatectomy pathway, BE | Pre–post design n=46 pre vs 46 post |
Survey (self-developed) Coordination between caregivers |
| Waldhausen et al29(2009) | Surgery, US | Pre–post design n=N/R |
Survey (Picker Questionnaire) Waiting and value added time |
| Wilson et al42(2017) | Medical oncology, surgery, US | Pre–post design n=N/R pre vs 27 post Interviews n=30 pre vs 30 post |
Survey (H-CAHPS), interviews Hospital environment noise at night |
Abbreviations: BE, Belgium; CA, Canada; CSP, the chartered society of physiotherapy; DK, Denmark; FFT, family and friends test; H-CAHPS, hospital consumer assessment of healthcare providers and systems; ISRF, interpersonal skills rating form; NHS, national health service; N/A, not applicable; NL, the Netherlands; PE, patient experiences; S-CAHPS, consumer assessment of healthcare providers and systems surgical care survey; TZ, Tanzania; UK, United Kingdom; US, United States.