Table 4.

Factor analysis results, using oblique rotation, Promax, showing weights over 0.3

Item	Factor 1	Factor 2	Factor 3	Factor 4	Factor 5	Factor 6
howRu 1				0.51
howRu 2				0.51
howRu 3					0.77
howRu 4					0.82
PWS 1			0.69
PWS 2			0.67
PWS 3			0.87
PWS 4			0.82
HCS 1		0.61
HCS 2		0.46
HCS 3		0.71
HCS 4		0.71
howRwe 1	0.85
howRwe 2	0.91
howRwe 3	0.88
howRwe 4	0.91
Services talk to each other	0.36					0.42
No need to repeat story	0.61					0.39