Table 2.
Expectation | Experience | Meeting patients’ expectations | |||||||
---|---|---|---|---|---|---|---|---|---|
MUS mean (SD) | MES mean (SD) | P | MUS mean (SD) | MES mean (SD) | P | MUS % | MES % | P | |
Task | 3.05 (0.68) | 3.14 (0.58) | 0.35 | 3.28 (0.60) | 3.47 (0.62) | 0.01 a | 70.2 | 80.9 | 0.00 a * |
Affect | 3.25 (0.62) | 3.25 (0.49) | 0.46 | 3.88 (0.30) | 3.90 (0.26) | 0.56 | 86.2 | 90.8 | 0.13 |
Therapy | 2.83 (0.68) | 2.93 (0.59) | 0.32 | 2.63 (0.77) | 2.63 (0.72) | 0.97 | 59.5 | 61.0 | 0.70 |
MES, medically explained symptoms; MUS, medically unexplained symptoms.
Within communication we distinguished task‐oriented, affect‐oriented and therapy‐oriented communication.
Bold values are statistically significant.
P = <0.01.