Table 3.

General patient satisfaction and accessibility indicators

	Total (n = 812)	Central Hospital (n= 410)	Decentralized Health Units (n= 402)	Chi-square p-value
General satisfaction with quality of health services (%)
Excellent quality	21.85	19.51	35.59	0.0172
Good quality	59.68	61.22	50.68
Average quality	15.83	16.59	11.43
Bad quality	2.10	2.20	1.53
Terrible quality	0.53	0.49	0.78
Commute time to health center (%)
Less than 30 min	21.24	19.02	34.25	0.0182
30 min to 1 h	33.46	32.20	40.88
1–2 h	31.02	32.93	19.87
2–3 h	6.50	7.07	3.11
More than 3 h	7.57	8.54	1.89
Don’t know/No response	0.21	0.24	–
Wait time (%)
Less than 30 min	10.31	8.05	23.54	0.0015
30 min to 1 h	25.97	24.39	35.22
1–2 h	23.05	23.41	20.92
2–3 h	18.99	20.73	8.79
More than 3 h	21.60	23.41	10.96
Don’t know/no response	0.08	–	0.56
Time to reschedule a missed appointment (# of days)
Average number of days to reschedule	63.93	69.50	31.28	< 0.0001
Time patient waited at pharmacy to be helped last time he/she went to pick up HIV medication (%)
30 min or less	43.97	32.98	92.83	0.0018
30 min to 1 hour	27.88	32.98	5.18
1–2 h	20.22	24.61	0.73
2–3 h	5.13	6.28	–
More than 3 h	1.71	2.09	–
Don’t remember/no response	1.09	1.05	1.26
Communication with nurses (%)
Respectful treatment from nurses (yes)	79.88	77.80	92.04	0.0184
Nurses provided information about patient’s health or treatment in a simple and clear way (yes)	76.80	73.90	93.79	0.0092
Nurses answered patient’s questions (yes)	61.99	58.29	83.71	0.0063
Communication with doctors (%)
Respectful treatment from doctors (yes)	95.34	94.88	98.02	0.1069
Doctors provided information about patient’s health or treatment in a simple and clear way (yes)	93.33	92.68	97.15	0.0160
Doctor answered patient’s questions (yes)	84.23	82.44	94.76	0.0276