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The expert panel scoring to each of the five components in the present study and the assessment of their effect size
| Component | Score | P value | |||
|---|---|---|---|---|---|
| Low | Moderate | High | Mean ± SD | ||
| Number (%) | |||||
| Tangibles | 11 (2.9) | 88 (23.6) | 274 (73.5) | 24.98±4.67 | 0.000 |
| Reliability | 21 (5.6) | 83 (22.2) | 269 (72.2) | 20.33±4.69 | 0.000 |
| Responsiveness | 43 (11.5) | 67 (18.0) | 263 (70.5) | 15.72±4.10 | 0.000 |
| Assurance | 32 (8.6) | 56 (15.0) | 285 (15.0) | 16.55±3.74 | 0.000 |
| Empathy | 48 (12.9) | 101 (27.1) | 224 (60.0) | 18.8±5.28 | 0.000 |
